1. General Rules

The Vulkan Vegas platform is operated under a recognized gambling license and adheres to applicable laws and regulatory requirements. These Terms govern your access to, and use of, the Services. The English version of these Terms controls in case of any discrepancy with translations. By using the Site and Services, you acknowledge and accept these Terms in full.

2. Account Registration and Verification

• Before engaging in any wagering or related activity, you must open a Player Account on the Website.
• You may create an account by following the on-screen registration process or by such other methods as Vulkan Vegas may offer from time to time.
• Each account is owned by a single natural person. You must provide reliable personal data, including your name, date of birth, address, contact details and email. You may modify this data via your profile, subject to verification by Vulkan Vegas.
• To withdraw funds, you must complete account verification. Verification may include identity checks and payment authentication. The verification process may take up to 24 hours after receipt of the requested documents, and a dedicated support channel may be used for communication during business hours.
• Duplicate accounts are prohibited. If duplicate accounts are discovered, Vulkan Vegas may suspend or delete the duplicate accounts and may take appropriate action regarding bonuses and deposits. All accounts in existence may be eligible for withdrawal of funds in accordance with applicable rules.
• Some jurisdictions restrict online gambling. Vulkan Vegas reserves the right to suspend or close accounts of residents or citizens of jurisdictions where online gambling is illegal, or where access to the Services is otherwise restricted.

3. Account Management and Conduct

• Vulkan Vegas may, at its discretion, reject an account application, block an existing account without notice, or request additional documents to verify identity. The Company may suspend the account until verification is completed.
• The Company may suspend or confiscate funds if the same payment details are used with multiple accounts, or if there is evidence of fraud, collusion, or violation of the Terms or policies.
• Access to some or all games, promotions, or services may be suspended or blocked if there is a reasonable belief of fraud, illegal activity, or abuse of the platform. Use of automated tools, bots, or AI to gain an unfair advantage is prohibited.
• By registering, you agree to participate in fair play. Breach of this principle may result in forfeiture of winnings, account suspension, or other remedies as determined by Vulkan Vegas and its partners.

4. Responsible Gaming and Account Settings

• Account settings allow you to block access to games for a defined period. Vulkan Vegas may enforce such restrictions where there is a reasonable concern about potential harm to your wellbeing.
• If you believe gambling may be affecting your life, you may request support to block your account. You may set a Cool-Off Period during which deposits and play are blocked; the account will automatically reactivate after the period ends.
• You may set a Self-Exclusion Limit for a defined or indefinite period. When active, the account is disabled and deposits/withdrawals are blocked; promotional offers are withheld. Upon expiry, the account reactivates automatically.

5. Active and Inactive Accounts

• An account is inactive if there has been no activity for six consecutive months.
• Vulkan Vegas may suspend or delete inactive accounts, including attempts to contact the account owner without response or failure to comply with payment instructions.
• If an inactive account has a positive balance, you must contact support to address possible use of remaining funds and to resolve any outstanding matters.
• The Company may charge a monthly inactivity fee (for example, €5 per month) for inactive accounts.
• Any cashback balance on an inactive account will be cancelled upon inactivity.

6. Payments, Chargebacks, and Security

• Vulkan Vegas may suspend an account while processing a chargeback request in accordance with applicable laws and policy provisions.
• Upon receiving a chargeback request, you will be notified by email to confirm identity and clarify the claim. The Company will assess the claim in line with payment provider rules, regulatory requirements, and internal policies.
• All monetary transactions are processed in a secure manner using industry-standard safeguards. You must use your own payment instruments and keep any credentials confidential. The Company will not be liable for losses arising from external factors beyond its control, including failures in third-party networks or payment processors.

7. Data, Privacy, and Security

• Vulkan Vegas collects and processes personal data in accordance with its Privacy Policy, which may be amended from time to time. You consent to such processing for the purposes of providing the Services and improving user experience.
• We employ encryption and other security measures to protect credentials and sensitive information. You must not disclose login details or permit third parties to access your account. You remain responsible for all activity conducted under your account.
• We may disclose personal information to authorities or regulators as required by applicable law or regulation.

8. Intellectual Property and Software License

• Vulkan Vegas grants you a personal, non-exclusive, non-transferable license to use the Software solely for personal, non-commercial entertainment on the Platform. You may not sub-license, copy, reverse engineer, or otherwise modify the Software or its documentation.
• The Software and its underlying technologies remain the property of Vulkan Vegas or its licensors. The software is provided as-is, without warranties of any kind, and Vulkan Vegas disclaims all implied warranties to the extent permitted by law.
• Vulkan Vegas reserves the right to remove or suspend specific games or features if technical issues arise or to protect the integrity of the Platform.

9. Warranties, Indemnities, and Limitation of Liability

• You warrant that you are acting on your own behalf, of legal age, and not a compulsive gambler. You confirm that all information provided is accurate and up-to-date.
• You acknowledge the risk of financial loss and agree not to use the Service to conduct illegal activities or money laundering. You shall indemnify Vulkan Vegas and its officers, employees, agents and suppliers against all losses, costs, and liabilities arising from your breach of these Terms or your use of the Services.
• To the extent permitted by law, Vulkan Vegas excludes all warranties and shall not be liable for interrupted service, inaccuracies in game results, or losses arising from factors outside its control. The platform’s records shall be conclusive in determining the terms of participation and outcomes.

10. Changes to These Terms

Vulkan Vegas may amend these Terms from time to time. You will be notified of material changes, and continued use of the Services after such notification constitutes acceptance of the updated Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Vulkan Vegas operates. Any disputes arising under or in connection with these Terms shall be resolved in the competent courts or by applicable dispute resolution mechanisms.

12. Notices and Contact

For assistance, contact Vulkan Vegas customer support via the channels available in the Platform. Support is provided in accordance with the Company’s service standards and hours.